DoxNow
Because you are running on a USB drive, speeds may vary. We highly recommend that you keep your batches to fewer than 100 pages, or that you keep it to one document per batch when importing very large documents, to reduce the effect of the USB drive speeds when indexing and syncing your USB to your PC.
Frequently Asked Questions - Support
Find and download the PC version online at www.doxnow.com/products/updates. (Note: You must be a registered user to access updates online.) After you have saved the program to your computer, select "Add Programs" and "Install from My Computer" from the U3 launch pad.
By using the many zoom features available in DoxNow, you can view your documents in the way that's most convenient for you.
You can use the three-way zoom to zoom in, zoom to a selected area of the document, or zoom the area under your cursor in a pop-up magnified window.
You can also use the fit to height and fit to width features for optimal viewing.
- Is your USB plugged in properly?
- The USB drive light should be on constant or flashing if it's processing data.
- Do you have the Microsoft .NET Framework 2.0? You can check here:
Start-> Control Panel-> Add or Remove Programs.
Some computers require you to select Remove Programs.
->Sort Programs by Name.
->Look for Microsoft .NET Framework 2.0
If you do not list it, you can download it to your PC for free from www.microsoft.com. After you download the program, you must install it.
- Are you trying to use DoxNow on a Macintosh computer, or otherwise unsupported system?
- DoxNow works on PCs with Windows 2000 or above.
- Do
you have an unconnected drive? (i.e., if you have an unconnected drive
on a laptop that only works when connected to a network)
-
With any USB drive, Microsoft sometimes assigns the USB drive
the same letter as the unconnected network drive, and therefore the U3
Launch Pad will not auto load. Try to re-insert the USB drive. If it is
not assigned a new letter, delete the connection to the network drive
and assign it a different letter (recommended: Q to Z).
- Do you have DoxNow running?
-
You can only have one version of DoxNow running at a time. You can check here:
->Open Task Manager.
->Click the Processes Tab & sort by Name
->Look for DoxNow DMS.exe.
->If it is on the list, click on it and select End Process.
Yes. The U3 drive is yours to do with as you please. There are many applications available for download, but DoxNow cannot guarantee the software or how it will affect DoxNow DMS or your documents.
You may check www.doxnow.com for updates- or make it even easier by registering for DoxNow email alerts and we'll let you know.
Visit www.doxnow.com and click on the update you'd like to download. Updates are available to registered users only - you will need to sign in with your username and password or create a new DoxNow account.
Once the update has been downloaded to your PC, you will need to install it. From the U3 launchpad, select "Add Programs" and "Install from My Computer." Browse to the location of the update you downloaded, and select "Open".
Please email customersupport@doxnow.com.
DoxNow uses Batches to group documents imported or scanned at the same time, to allow for easier indexing. DoxNow will automatically assign batch names based on a number and the current date. Users have the ability to name batches according to their preferences.
If you choose not to use the DoxNow default batch description, you should assign a batch name that makes it easy for you to identify the contents, such as Sharon's Wedding Photos July 2006, or Joe's Medical Records.
A Duplex scanner scans both sides of a page at the same time; a simplex scanner only scans one side of a page at a time.
Image Files: .bmp, .gif, .jpeg, .jpg, .tif, .tiff
Notepad Files: .bat, .dat, .ini, .log, .rtf, .rules, .tmp, .txt
Browser Files: .html, .htm, .xml, .url
Adobe PDF .pdf
Word Files:* .doc,
.dot, .docx, .mht, .wpd
Excel Files* .xls, .xlsx, .xlt, .csv
PowerPoint Files:* .ppt , .pps
Windows Media Player Files: .asf , .avi, .mid, .midi, .mp3, .wma, .wav
*Must have a version of Office that supports the file type you are trying to view (i.e. if you want to view a doc, you must have either Office 2007, or the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats. http://www.microsoft.com/downloads
*Microsoft Office files require Microsoft Office to be installed on the host PC. Download a free Office viewer at www.openoffice.org.
Yes, as long as you edit the file outside of DoxNow in the appropriate application and do not change the file name or location.
Masks are what you see on the screen when prompted to enter data in an Index field. Because you are seeking specific information in a specific format for that field, the mask format cannot be auto-incremented. Auto-incrementing could lead to entries that extended beyond the number of characters allotted to the mask.
DoxNow warrants that this product will be free from material defects in manufacture and will substantially conform to the published specifications under normal use, beginning on your date of purchase and continuing during the applicable Warranty Period listed below, subject to the following conditions. This warranty is provided to the original end user purchasing from DoxNow and is not transferable. Proof of purchase may be required. This product must be used in a device that is compliant with the specifications of the Universal Serial Bus - Implementers Forum, Inc. (www.usb.org); use with any other device voids this warranty. DoxNow is not responsible for any failure or defect caused by any third party product or component, whether authorized or not. This warranty is void if DoxNow determines that the product was damaged as a result of improper installation, misuse, unauthorized repair, modifications or accident, or was not used in accordance with the product instructions.
To obtain warranty service contact DoxNow at 1-866-702-4400 or send an email to customersupport@doxnow.com during the Warranty Period. You must obtain a tracking confirmation number and return the product in tamper resistant packaging, freight prepaid, as instructed by DoxNow. DoxNow will, at its option, repair or replace the product with new or refurbished product of equal or greater capacity and functionality, or refund your purchase price, less any rebates. The warranty duration on any replaced product will be that portion of the Warranty Period remaining on your original product.
DoxNow does not warrant, and shall not be responsible for, any lost data or images contained in any product (including in any returned product), regardless of the cause of the loss. DoxNow's products are not warranted to operate without failure. DoxNow products must not be used in life support systems or other applications where failure could threaten injury or life.
THIS CONSTITUTES DOXNOW'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. DOXNOW DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY APPICABLE LAW, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGMENT. IF DOXNOW CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE MAXIMUM EXTENT POSSIBLE SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. IN NO EVENT SHALL DOXNOW, ITS SUPPLIERS OR ANY AFFLIATED OR SUBSDIARY COMPANY BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, ANY FINANCIAL LOSS OR ANY LOST DATA OR IMAGE, EVEN IF DOXNOW HAS BEEN ADVISED OF THE POSSIBILTY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS WARRANTY GIVES YOU JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN NO EVENT WILL DOXNOW'S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
Warranty Period: 1 Year
If you have synched your DoxNow with your PC (by installing the Backup PC Version), you may simply download the indexed DoxNow documents, including digital folders, subfolders and indexes, from your PC directly to your new DoxNow. Synching allows you to store the documents to your PC just as they are stored on your DoxNow, eliminating the need to re-import, re-scan and re-index your files.
If you have registered your DoxNow and someone reports to DoxNow that they have found it, DoxNow will take the steps necessary to mail your DoxNow to you.
